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Shipping Policy

Last updated: 08-10-2025

At NEXOBOT, we aim to ensure that your orders are processed and delivered safely, efficiently, and on time.
This Shipping Policy outlines how we handle the delivery of our products to you.

1. Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • Once your order is processed, you will receive a shipment confirmation email or SMS with your tracking details.

2. Shipping Coverage

We currently ship across India through our trusted courier and logistics partners.
If your delivery location is not serviceable by our partners, our team will contact you to arrange an alternative or refund your order.

International shipping is not available at the moment. (We plan to expand soon.)

3. Shipping Charges

  • Free shipping may be offered on selected products, bundles, or promotional campaigns.

  • Standard shipping charges (if applicable) are displayed during checkout before payment.

  • Shipping costs depend on order value, location, and courier service.

4. Estimated Delivery Time

  • Metro cities: 3–5 business days after dispatch

  • Other locations: 5–10 business days after dispatch

  • Remote or rural areas may take longer depending on courier service availability.

Please note that delivery times are estimates and may vary due to:

  • Unforeseen delays by courier/logistics partners

  • Public holidays or strikes

  • Natural calamities or lockdown restrictions

5. Order Tracking

Once your order is shipped:

  • You’ll receive an email or SMS with your tracking number and courier partner details.

  • You can track your shipment directly on the courier’s website or via the link provided.

If you face issues tracking your order, contact us at “support@nexobot.in”.

6. Incorrect or Incomplete Address

Please ensure your shipping address and contact details are accurate before placing an order.
NEXOBOT will not be responsible for:

  • Delays or failed deliveries due to incorrect/incomplete addresses, or

  • Unreachable recipients.

If a package is returned to us due to an incorrect address, re-shipping charges may apply.

7. Damaged or Missing Items

We take great care in packaging your items. However, if your order arrives:

  • Damaged, tampered, or with missing items, please notify us within 48 hours of delivery with photo or video proof at “support@nexobot.in”.

  • After verification, we will arrange for a replacement or refund as per our Refund Policy.

8. Delays and Exceptions

While we strive to deliver on time, NEXOBOT is not liable for delays caused by:

  • Courier or logistics partner issues

  • Incorrect delivery information

  • Natural disasters, strikes, or government restrictions

We will, however, make every effort to keep you informed and resolve any delivery-related issues promptly.

9. Ownership & Risk

Once your order is handed over to the courier partner, ownership and risk of loss transfer to you.
Please ensure someone is available at your delivery address to receive and sign for the package.

10. Contact Us

If you have any questions or concerns about your shipment, please reach out to:

NEXOBOT
Email: support@nexobot.in
Phone: +91 94071-66260

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